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As the tech firm that created the mobile world, and with more than 60,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self and celebrated for the skills, talent, and perspective you bring to the team.

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FROM THE SAME COMPANY
Service Support Specialist
Paid internship at Ericsson · 30/08/2024
Categories:
  • – Mobile
  • – Networking
  • – Telecommunications
City:
  • room București
Required skills:

networking telecommunications customer service english

Our Great Opportunity   We are now looking for a Service Support Specialist for trouble-tickets triage and dispatch, handling critical issues and trouble-tickets life-cycle.   You will:   Work with the applications for trouble ticket management and work requests; Handle mailbox, blocking issues and chasing on trouble tickets; Dispatch work orders to the Field Engineers and follows-up until closure; Interact with other Engineers or Technicians via emails, calls and/or Tickets customer technical staff, and other groups within the Service Delivery organization.   To be successful in the role you must have:   A powerful desire to learn about telecommunication networks; Proficiency in English; Availability to work in shifts (day and night); Perseverance, initiative, self-confidence and practical spirit.